Shipping policy

Delivery Policy

At Maisonnord, we believe luxury should arrive with the same level of care as the product itself. Every order is carefully prepared and shipped with attention to quality and reliability.

Processing & Dispatch

Orders are usually dispatched within 1–3 business days after confirmation. Once shipped, you will receive an email containing your tracking information.

Shipping Times

Estimated delivery times:

Europe: 5–10 business days
United States & Canada: 7–12 business days
International Orders: 7–15 business days

Please allow additional time during peak seasons, holidays, or customs processing.

Shipping Rates

Shipping costs are calculated automatically at checkout based on your location and selected delivery method.

Track Your Order

All orders are shipped with tracking so you can monitor your delivery at every stage.

Duties & Taxes

International customers may be required to pay customs fees or import taxes upon arrival. These charges are determined by local authorities and are not covered by us.

Lost or Delayed Deliveries

If your order has not arrived within the estimated timeframe, contact our support team and we will assist you as quickly as possible.

Incorrect Shipping Details

Please review your shipping information carefully before placing your order. We cannot be held responsible for deliveries sent to incorrectly entered addresses.